OVERVIEW
Welcome to StudioAlua! The terms “we”, “us”, and “our” refer to StudioAlua. StudioAlua operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a carefully curated shopping experience (the “Services”). StudioAlua is powered by Shopify, which enables us to offer the Services to you.
The following terms, together with all policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your country of residence and that you have given us consent to allow your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing products we offer, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account information and for all activities that occur under your account.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products as accurately as possible. However, colors and product appearance may vary depending on your device screen settings.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. StudioAlua reserves the right to accept or reject your order for any reason.
Your order is only accepted once we confirm acceptance and receive payment.
If we do not accept or must cancel an order, we will attempt to notify you using the contact details provided at checkout.
Your purchases may be returned or exchanged in accordance with our Return & Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices and promotions are subject to change without prior notice.
The price charged for a product is the price applicable at the time the order is placed and will be stated in your order confirmation email.
Prices exclude taxes, shipping fees, or import duties unless otherwise stated.
You agree to provide current, complete, and accurate purchase and payment information for all purchases made in our store.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for shipping delays caused by carriers, customs processing, or circumstances beyond our control.
Once an order has been handed over to the carrier, the risk of loss transfers to the customer.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including logos, images, text, graphics, and designs, is the property of StudioAlua or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or use any content without our prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
Your use of optional tools offered through the website is entirely at your own risk and discretion.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content or practices of third-party sites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
StudioAlua is powered by Shopify, which enables us to provide our services. However, all purchases you make are directly with StudioAlua.
Shopify is not responsible for any aspect of transactions between you and StudioAlua.
SECTION 10 – PRIVACY POLICY
All personal information collected through our Services is governed by our Privacy Policy.
As our store is hosted by Shopify, Shopify may also process certain personal information to provide and improve the Services.
SECTION 11 – FEEDBACK
If you submit reviews, suggestions, or other feedback, you grant us the right to use and publish such content for marketing or operational purposes.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, there may be errors in product descriptions, pricing, or availability.
We reserve the right to correct any errors or cancel orders if incorrect information is displayed.
SECTION 13 – PROHIBITED USE
You may not use the website for unlawful purposes, including transmitting viruses, spam, fraudulent information, or engaging in activities that disrupt the proper functioning of the website.
SECTION 14 – TERMINATION
We may terminate your access to the website or Services at any time without prior notice if you violate these Terms of Service.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” without any warranties of any kind.
SECTION 16 – LIMITATION OF LIABILITY
StudioAlua shall not be liable for any indirect or consequential damages arising from your use of our Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold StudioAlua and its affiliates harmless from any claims arising from your breach of these Terms.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and StudioAlua regarding the use of the Services.
SECTION 20 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which Thermohaus is registered.
SECTION 21 – CONTACT INFORMATION
Store name: StudioAlua USA
Legal entity: Thermohaus
Business address:
128 City Road
London
EC1V 2NX
Company number:
16758907
Email:
support@studioalua.com
Phone:
+1 7867354928
Customer Service Hours
Monday to Friday | 09:00 – 17:00 (GMT+1)
Weekends | 11:00 – 16:00 (GMT+1)