At StudioAlua, we strive to provide our customers in the United States with reliable and efficient shipping. Below you will find detailed information on how we process and deliver your orders.
1. Shipping Area
We currently only ship within the United States.
Orders with a delivery address outside the United States cannot be processed.
2. Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
Orders are not processed during weekends or public holidays.
During busy periods or promotional events, processing times may be slightly longer.
3. Shipping Costs
We offer free shipping on all orders within the United States.
There is no minimum purchase requirement.
4. Estimated Delivery Times
Once your order has been processed, delivery typically takes:
- Processing time: 1–3 business days
- Shipping time: 3–7 business days
Total estimated delivery time: 4–10 business days
Delivery times are estimates and may vary depending on the courier or unforeseen circumstances.
5. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.
If a package cannot be delivered due to an incorrect address or failed delivery attempts, it may be returned to us. In such cases, we will contact you to arrange reshipment.
6. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately.
Email:
support@studioalua.com
We will work with the carrier to investigate the issue and provide an appropriate solution.
7. Policy Updates
We may update this Shipping Policy from time to time to improve our service or comply with legal requirements.
Last updated: January 20, 2026
Contact
If you have any questions about this Shipping Policy, you can contact us at:
Store name: StudioAlua USA
Legal entity: Thermohaus
Business address:
128 City Road
London
EC1V 2NX
Company number:
16758907
Email:
support@studioalua.com
Phone:
+1 7867354928
Customer Service Hours
Monday to Friday | 09:00 – 17:00 (GMT+1)
Weekends | 11:00 – 16:00 (GMT+1)