Last updated: January 20, 2026

StudioAlua operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the “Services”). StudioAlua is powered by Shopify, which enables us to offer the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Data We Collect or Process

When we use the term “personal data,” we refer to information that identifies you or another person, or that can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or has been anonymized.

We may collect or process the following categories of personal data:

  • Contact information, including your name, billing address, shipping address, phone number, and email address
  • Financial information, including payment details required to process your purchase
  • Account information, including login details and preferences if you create an account
  • Transaction information, including items you view, add to your cart, or purchase
  • Communication with us, including messages sent to customer service
  • Device information, including IP address, browser type, and device identifiers
  • Usage information, including how you interact with the Services

Sources of Personal Information

We may collect personal information from:

  • Directly from you when you use our website or place an order
  • Automatically through cookies and tracking technologies
  • From service providers processing information on our behalf
  • From marketing or technology partners

How We Use Your Personal Information

We use your personal information to:

Provide and improve our services

  • Process and fulfill orders
  • Arrange shipments and handle returns
  • Manage your account and preferences
  • Provide customer support

Marketing and advertising

  • Send promotional communications
  • Display relevant advertisements based on your interaction with the website

Security and fraud prevention

  • Detect suspicious activities
  • Protect our services and customers

Communicate with you

  • Respond to inquiries
  • Send order confirmations and updates

Legal compliance

  • Comply with applicable laws and regulations

How We Share Personal Information

We may share your information with:

  • Shopify, which supports our store and payment processing
  • Service providers for shipping, payment processing, analytics, or customer support
  • Marketing partners who help us advertise our services
  • Legal authorities when required by law

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain information about your interactions with our store to provide and improve their services.

You can read more about how Shopify processes personal information here:
https://www.shopify.com/legal/privacy

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age in their jurisdiction.

Security and Retention

We take reasonable measures to protect your personal data. However, no internet transmission is completely secure.

We retain personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data
  • Request deletion of your data
  • Correct inaccurate information
  • Data portability
  • Withdraw consent for marketing communications

To exercise these rights, you may contact us.

International Transfers

Your personal data may be transferred to and processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy, you can contact us at:

Store name: StudioAlua USA
Legal entity: Thermohaus

Business address:
128 City Road
London
EC1V 2NX

Company number:
16758907

Email:
support@studioalua.com

Phone:
+1 7867354928

Customer Service Hours
Monday to Friday | 09:00 – 17:00 (GMT+1)
Weekends | 11:00 – 16:00 (GMT+1