Refund policy
We want you to shop with confidence. If your order is not quite what you expected, we have made our returns process simple and easy to follow.
How to Start a Return
To begin a return, email and include your order number along with the reason for the return. Our support team will reply with full return instructions.
Please note: Return shipping costs must be paid by the customer, unless the product received was incorrect or faulty.
30-Day Return Period
You may return items within 30 days of delivery, whether the fit is not right or you have simply changed your mind.
No Restocking Fees
We do not apply any restocking or handling charges. There are no additional or hidden fees.
Refund Processing
After we receive and inspect your returned item(s), your refund will be issued within 10 business days. Refunds are sent back to the original payment method used at checkout.
Please note that payment providers or banks may take extra time to finalize the transaction.
Order Cancellations
If you wish to cancel an order, you must contact us at within 2 hours of placing it.
After this period, cancellation is not possible because your order will already be in processing. In that case, you may return the item after delivery in line with this policy.
Exchanges
If you would like an exchange, please state this in your return email. Exchanges depend on stock availability.
Need Help?
For questions or support, please reach out to us at .
Business Details
Business Name: Foxistore (a trading name of RAYANA CORPORATE LIMITED)
Business Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Email:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at . Please note that returns will need to be sent to the following address: Recipient: Yang Yimin
Delivery Address: South Door 1, 4th Floor, Building 2, Sujia Aihua Factory, No. 1511 Jingang Avenue, ZN1FCP, Fucun Town, Jindong District, Jinhua City, Zhejiang Province
Mobile: 15372946435
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at .
Business Details
Business Name: Foxistore (a trading name of RAYANA CORPORATE LIMITED)
Business Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Email: support@foxistore.com
Call us at:+44 7988582725